After a successful redemption in the Giffy store you receive the gift card by e-mail within a few minutes, on the e-mail address you entered at checkout. Did nothing arrive? Check these three things first.
Spam folder: the e-mail comes from Giffy or from the brand itself and sometimes lands in spam or junk.
E-mail address: check the address you entered at checkout. A typo means the gift card went to an address that does not exist. We can resend it to the right address.
Balance: check your Giffy balance in the store. If the balance is unchanged, the redemption did not go through and you can simply try again.
Still nothing? Send us your Giffy code (it starts with 6064 3648 or 6064 3651) and the e-mail address you used at checkout via [email protected] or the chat. We look up the order and resend the gift card, usually within one business day. You do not need to redeem again.