After a successful redemption in the Giffy store you receive the gift card by e-mail within a few minutes, on the e-mail address you entered at checkout. Did nothing arrive? Check these three things first.
You do not need to unlock or activate anything. The e-mail with the subject "Your gift card from ..." is your gift card: the card number and PIN in it are all you need.
Spam folder: the e-mail comes from Giffy or from the brand itself and sometimes lands in spam or junk.
E-mail address: check the address you entered at checkout. A typo means the gift card went to an address that does not exist. We can resend it to the right address.
Balance: check your Giffy balance in the store. If the balance is unchanged, the redemption did not go through and you can simply try again.
Still nothing? Send us your Giffy code (it starts with 6064 36) and the e-mail address you used at checkout via [email protected] or the chat. We look up your order and resend the gift card if needed. You do not need to redeem again.