Getting an error message while redeeming your Giffy code? Sorry about that. We are happy to look into it for you.
First, check your balance
If the balance of your Giffy code in the store still shows the original amount, nothing has been deducted.
Send us these details
Through the chat or [email protected]:
your 19-digit Giffy code (starts with 6064 36)
the e-mail address you entered when redeeming
which gift card you wanted to order
the error message you saw, ideally as a screenshot
You do not need to send your PIN. We will check what happened and let you know within 1 business day how we will solve it.