Go to the Giffy Store (or the store from your e-mail) and add your code and PIN via My balance. You will see your balance straight away. The first 8 digits of your code are already in the field; only type the last 11.

Is your balance zero while you think you have not redeemed anything yet? Then read the article about the error message "Card Balance is Zero".

You check the balance of a card from, for example, bol or LEGO with that brand itself.