Besides gift cards, you can also choose physical products in the Giffy store. These products are delivered and shipped by our partner Touch Incentive. Below you can read what you receive after ordering, how to track your parcel and how returns work.
What you receive after ordering
An order confirmation from Giffy.
A packing slip by e-mail from Touch Incentive, as soon as your parcel is handed to the carrier. It shows your order number, which starts with a 3. Keep the packing slip for warranty purposes.
A track & trace e-mail from [email protected] with the subject "Je Giffy bestelling ... komt eraan" ("Your Giffy order is on its way"). It contains the link to track your parcel.
No e-mail? Please check your spam or junk folder. The e-mails come from senders you may not know yet (Touch Incentive and shipcloud.com).
Delivery time
Products in stock are delivered within 3 to 5 working days. If there is a delay, you will be informed by e-mail. No packing slip or track & trace e-mail after 5 working days, not even in your spam folder? Please e-mail [email protected].
Changing or cancelling an order
An order cannot be changed or cancelled once placed. A shipped product cannot be exchanged, but you can return it.
Returning a product (not as expected)
You can return a product within 14 days after receipt, without giving a reason. The product must be unused and in its original packaging. Return shipping costs are for your own account.
Go to the return portal: https://touchincentive.returnbird.com
Select your country, then "Product retourneren" (return product).
Enter your order number and postcode. Your order number is in the track & trace e-mail and on the packing slip: it starts with a 3, has 8 digits followed by / or _ and a digit (for example 3xxxxxxx/1). Enter your postcode without spaces, in capital letters.
Follow the steps; the portal arranges the return shipment.
Damaged, defective or wrong product received
Go to the same return portal (https://touchincentive.returnbird.com) and choose "Defect, beschadigd of verkeerd geleverd product" (defective, damaged or wrongly delivered). Add a clear photo. After approval you receive a free shipping label, and once the product is back Touch Incentive arranges a replacement. Different terms may apply for warranty.
Money back?
You paid with Giffy credit, so you never get money back. After an approved return you get your credit back as a Giffy card. A Giffy colleague will let you know how this works for your order.
Contact about your parcel
For questions about delivery, your parcel or a return, please contact Touch Incentive: [email protected] or the contact form at https://touchincentive.com/klantenservice/. Questions about your Giffy code or balance? We are happy to help.